Support for Kunapak applications
The support for Kunapak applications consists of a team of technical assistance staff available to help the different tourism stakeholders with problem solving or website requirements, so they can make better use of it and together provide the customer with a better experience.
The objective of having a technical support service is to provide good service and meet customer expectations, ensuring proper functionality and usability at all times.
Support for the application is available for tourism industry stakeholders:
- Destination manager
- Service providers
Work process
Kunapak will provide phone numbers and email addresses for its account executives.
Service providers or the destination manager report to the account executives the errors they observe in the destination’s e-commerce or in the different Kunapak applications such as the travel planner, influencer travel, among others. They also suggest new functionalities they would like to include.
The account executive escalates the case to the technical team, and they will provide feedback and delivery dates for the request. In addition, the service provider will be informed at all times about the status of the request.
The importance of having technical support service
A support service that provides technical assistance to tourism stakeholders is essential, as it allows them to report website errors and request new functionalities.
The objective is to improve the usability of the website and the interface design to provide users with better experiences and make the platforms easier to use.
The support team will ensure the proper functioning of the website. It will guarantee that the service is delivered under the best possible conditions, improving and optimizing its performance.
They will maintain the availability and operation of the site, managing incidents that arise while always measuring response time, among other factors.
If you want more information about support for Kunapak applications, write to us at contact@kunapak.com.
