Last updated: January 1, 2025

1. INTRODUCTION

In Kunapak SpA (hereinafter, "Kunapak," "we," or "our"), we respect your privacy and are committed to protecting the personal information we collect and process through our website. www.kunapak.com (the "Site") and our digital services, technological solutions, mobile applications, software, and other products or services (the "Services").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information. By using the Site or our Services, you accept the practices described in this Policy.

2. IDENTITY OF THE DATA CONTROLLER

Kunapak SpA
RUT: 76.960.902-4
Guardia Vieja 202, office 403, Providencia, Santiago, Chile
Email address: contact@kunapak.com

3. INFORMATION WE COLLECT

We may collect personal information in the following categories:

a) Information you provide to us directly:

  • Full Name
  • Email address
  • Phone number
  • Position and company
  • Business contact information
  • Any other information you voluntarily send us (e.g., contact forms, information requests, participation in events).

b) Automatically collected information:

  • IP Address
  • Browser type and version
  • Operating system
  • Pages visited on our Site
  • Date and time of access
  • Browsing data (cookies and similar technologies)

c) Third-party information:

We may receive information about you from public sources or third parties, such as business partners or social networks, when you interact with our content on those platforms.

4. PURPOSES OF PROCESSING

Kunapak will process your personal information for the following purposes:

  • Respond to queries, information requests, or support.
  • Provide the contracted Services and manage the business relationship.
  • Manage the Site and improve its functioning and security.
  • Personalize your experience on the Site.
  • Send commercial or promotional communications related to our products or services, provided that you have consented to it.
  • Perform statistical analyses and market studies.
  • Comply with legal, tax, or regulatory obligations.

Kunapak will not use your personal information for different or incompatible purposes than those described without informing you beforehand and, if necessary, obtaining your consent.

5. LEGAL BASES FOR PROCESSING

We process your personal information based on the following legal grounds:

  • Your consent, when required.
  • Execution of a contract or pre-contractual measures.
  • Compliance with legal obligations.
  • Legitimate interests of Kunapak, such as managing and improving our Services, preventing fraud, or protecting the security of our systems.

6. INFORMATION SHARING

We may share your personal information with:

  • Technology service providers that provide support to Kunapak (e.g., hosting, email, CRM).
  • Business partners or collaborators, only within the framework of joint projects or tourism initiatives.
  • Administrative, tax, judicial, or regulatory authorities, in compliance with legal obligations.
  • Third-party acquirers, in the event of a merger, acquisition, or sale of the company or assets.

Kunapak guarantees that such third parties are subject to confidentiality and personal data protection obligations.

Kunapak does not sell or rent your personal information to third parties for commercial purposes.

7. INTERNATIONAL DATA TRANSFERS

It is possible that, for the provision of our Services, your personal information may be transferred and stored on servers located outside of Chile. Kunapak will adopt the necessary measures to guarantee that such transfers are carried out in accordance with Chilean legislation and that your personal data is adequately protected.

8. USE OF COOKIES AND SIMILAR TECHNOLOGIES

Kunapak uses cookies and similar technologies to:

  • Remember your browsing preferences.
  • Analyze Site traffic and performance.
  • Personalize content and improve your experience.

You can manage or disable cookies through your browser settings. However, this could affect the functionality of some sections of the Site.

9. INFORMATION SECURITY

Kunapak applies reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or destruction.

Nevertheless, no system is completely secure, and Kunapak cannot guarantee the absolute security of your information.

10. DATA RETENTION

We will retain your personal information only for the time necessary to fulfill the purposes for which it was collected, or as long as it is required by legal or regulatory obligations.

11. USER RIGHTS

You have the right, pursuant to Law No. 19.628 and other applicable Chilean regulations, to:

  • Access your personal data.
  • Request their rectification if they are inaccurate or incomplete.
  • Request their deletion when they are no longer necessary for the purposes for which they were collected.
  • Object to processing in certain circumstances.
  • Request the temporary suspension of the processing of your data.

To exercise these rights, you can contact Kunapak at contact@kunapak.com, proving your identity.

12. LINKS TO THIRD-PARTY SITES

Our Site may contain links to third-party websites. Kunapak does not control such sites and is not responsible for their privacy practices. We recommend that you read the privacy policies of every site you visit.

13. CHANGES TO THIS POLICY

Kunapak reserves the right to modify this Policy at any time. The modifications will be published on the Site and will take effect from their publication. It is recommended that you review this Policy periodically.

14. CONTACT

For any queries regarding this Privacy Policy or the processing of your personal data, you can contact us at:

  • Kunapak SpA
  • RUT: 76.960.902-4
  • Guardia Vieja 202, office 403, Providencia, Santiago, Chile
  • Email: contact@kunapak.com